To avoid hitting device caps, be sure to remove stale device records. You increase the device limit by setting device restrictions.If the user's number of enrolled devices already equals their device limit restriction, they can't enroll anymore until:.Note the number of devices the user has enrolled. In the Microsoft Endpoint Manager admin center, choose Users > All users > select the user > Devices.Note the value in the Device limit column. In the Microsoft Endpoint Manager admin center, choose Devices > Enrollment restrictions > Device limit restrictions.Use these steps to make sure the user isn't assigned more than the maximum number of devices. Solution: Check and adjust number of devices enrolled and allowed. Uninstall and reinstall the Intune company portal (if applicable).Ī user receives an error during enrollment, such as "DeviceCapReached" or a general message such as "Company Portal Temporarily Unavailable".Ĭause: This error indicates that a user is trying to enroll more devices than the device enrollment limit.Make sure that the date and time are set close to GMT standards (+ or - 12 hours) for the end user's time zone.You can also make sure that the date and time on the user's device are set correctly: Send iOS/iPadOS errors to your IT admin.Send Android enrollment errors to your IT admin.User instructions for collecting logs are provided in: Your managed device users can collect enrollment and diagnostic logs for you to review. How is enrollment being performed? For example, is it "Bring your own device" (BYOD) or Apple Automated Device Enrollment (ADE) with enrollment profiles?.How many devices are affected? Are all devices affected or just some?.How many users are affected? Are all users affected or just some?.What platform (Android, iOS/iPadOS, Windows) has the problem?.When did the problem start? Has enrollment ever worked?.It's important to collect some basic information to help better understand the problem and reduce the time to find a resolution.Ĭollect the following information about the problem: Enroll Android devices in Intune - No additional steps required.Set up enrollment for Windows devices in Intune.
Set up enrollment for macOS devices in Intune.You can read about those configuration requirements in our documentation: Initial troubleshooting stepsīefore you start troubleshooting, check to make sure that you've configured Intune properly to enable enrollment. Browse other sections of this guide for OS-specific enrollment troubleshooting. This article provides suggestions for troubleshooting device enrollment issues in Microsoft Intune.
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